Returns & Refunds

Every Quiet North piece is made to order. Because each item is produced specifically for your order, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

That said, if we mess something up, we’ll make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery.

Please include:

• Your order number

• A brief description of the problem

• A photo clearly showing the issue

We’ll review it and, when appropriate, arrange a replacement or refund at no additional cost to you.

Sizing

Please review the size information on the product page before ordering. Because our products are made to order, we generally cannot provide refunds or exchanges when the wrong size was ordered.

Order Changes and Cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible.

Once an order has entered production, we may not be able to change or cancel it.

Refunds

When a refund is approved, it will be issued to your original payment method. Your bank or payment provider may require additional time to process the refund.

Questions?

Something isn't right? Talk to us.

We're real people, and we'll do our best to make reasonable situations right.